"Fantastic experience, Nigel's expertise and experience was invaluable in helping us select the right fire. Definately recommend if you have no experience or knowledge of wood burners as Nigel explains things clearly and simply. My only advise, buy ear plugs as boy he can't half talk..... on a serious note fantastic service with no high pressure selling and I wouldn't hesitate in recommending Flamesurge. Thanks Nigel one very happy customer :)"
"Very friendly and efficient with no sales pressure at all, gave us a quote and stuck with it although it was a few months before we were ready for the stove to be fitted. Fitting was completed on the day arranged quickly and efficiently, with no mess. we would recommend Nigel and his team to anyone."
"Nigel and his staff were extremely knowledgeable when advising on the choice of a replacement log burner and the works required to ensure safe and legal modifications to the fire surround. The new burner was fitted efficiently and cleanly with simple to understand instructions in its use. Would gladly recommend Flamesurge."
"We wanted to do something slightly different. I visited many local stove retailers but they just weren't interested unless it was a standard install. I then stumbled across Nigel at Flamesurge, very knowledgable and keen to help. If he didn't know the answer off the top of his head he would take it away and confirm the answer within a day or two. Thanks to Nigel, Dan and the rest of the team we now have want we wanted. It's was great to find a retailer who offered that extra bespoke service."
"Nigel and his team installed a Dik Geurts Ivar log burner in our house and boy am pleased. The best addition to our home!!!! It has a big display so visually is absolutly stunning and the heat output is great too. From the survey to the installation I cannot fault them. A very good job indeed. We will recommend you whole heartedly, thank you again."
"Dear Nigel, I write to express my thanks for the recent work you did at my house. The job ran smoothly and I was impressed that after such a messy job there was very little evidence of you being there. I would heartily recommend Nigel and Flamesurge and I am happy to act as a referee should any future customers require it. Yours sincerely Pete Simpson."
"We had had the Broseley Serrano 5SE MF Stove for almost a year now and it is an excellent little burner. Nigel and the team were very knowledgeable and helpful. Once the go ahead was given, the fire was fitted promptly, with minimal disruption to us. The rubbish wasn't taken away, but that was expected. Excellent aftersale support also. Many thanks"
"After a small cosmetic problem with our Newbourne 50 Fs we contacted Nigel who promptly came out to look at our stove without any fuss after having our stove for nearly 12 months nigel got in touch with David blower at Pevex and our stove was replaced with a brand new one without any fuss original stove fitters from A1 thermo line came out and fitted the new one yesterday. I would recommend both Nigel at Flamesurge and Pevex and the Hetas installers from A1 Thermo line to anyone.Thank you"
"Nigel and his team offered a no nonesense common sense approach to selecting fires and pleased to say the same was true of the installation. It took a little longer than planned but was still all in before Christmas and has been the envy of friends and fantastic warm feature of our house. The Jotul packs out masses of heat and makes our large lounge really warm and the Morso in the other room is just right for the smaller space. Thanks chaps top job"
"We were recommended by my father who also purchased his stove from Flamesurge. The service from beginning to installation was second to none. The entire team were extremely professional and helpful. We are over the moon with our stove and would highly recommend Flamsurge to anybody. Thanks Nigel and staff."
"In 2012 Flamesurge supplied/fitted my multi fuel burner. They provided a great service from showroom to my front room. I was busy with refurbishment of my home and didn't get around to a review. I am moving again and needed some information to satisfy a covenant on my new property to be able to fit a flue. Nigel spent half an hour giving me all the information I needed, despite the fact that I am moving too far to use Flamesurge. He was generous with his time and expertise. That's service!"
"We are happy to recommend Nigel and his team from Flamesurge and we rate them highly. We'll definitely be using them again. The stove selection and installation work were carried out very professionally. The advice from Nigel was first class and the stove works brilliantly. Flamesurge even removed the old stove to refurbish it for canal boat use. Our only problem was a lengthy delay due to administration problems at the stove supplier. In the end it was worth the wait."
"Ordered a Newbourne 50 FS Multi burner from Nigel and was very impressed with his knowledge and sound advice! He was very patient with us as we were unsure which burner to buy! was delivered efficiently and very prompt and were extremely chuffed with both his staff and Nigel himself. And the stove is fantastic! roll on winter! Thanks nigel and staff"
"We are very pleased with the look of our new fireplace, hearth and woodburner. Nigel and team were knowledgable and helpful, but an error in measuring meant that the marble hearth had to be remade and we have been without a functioning living room for nearly three months. However Nigel absorbed the costs without question including a more expensive stove when the one we wanted was out of stock. The fitters were helpful, tidy and polite. Overall recommend in spite of the delays and frustrations!"
"Being new to the wood burner market we chose Flamesurge against another respected local company as Nigel offered a more competitive price. On the first visit it quickly became apparent that our fireplace would only come out if smashed out so the two fitters, Dave & Jack, worked out an alternative solution. This necessitated 3 visits in all but, despite a few minor hiccups along the way, the end result was well worth waiting for and our Little Thurlow stove looks super. Congratulations to all!"
"We would highly recommend Nigel and his team. We are thrilled with our Jotul burner and with the excellent service we received. We changed our mind about a few things part way through and the changes were made without any issue. Dates and times were adhered to and Nigel always responded to our calls and messages. Thank you Nigel for your sound advice and a very professional service."
"We can highly recommend Nigel and his team at Flamesurge. We have recently had 2 Jotul stoves installed at our new home. Nigel is so helpful and friendly, offering down to earth advice and brilliant service. His team who installed our log burners were brilliant too. Nothing is too much trouble to them and we are delighted with our Stoves. Highly recommended. Thank you"
"Flamesurge supplied and installed our Harmony 13 log burner. The chaps did an excellent job and as promised arrived on time and completed the installation within two days. Dave and Jack did a fantastic job extremely considerate of my home and every effort was made to minimise distruption. Extremely professional service, would recommend you visit Flamesurge if you're considering a wood burner."
"I had a Broseley Serrano 7 fire,installed by Flamsurge.right from the start Nigel and his team were very helpful,because i live in a smoke controlled zone,Nigel told me i could only have certain type's of stove.once i had decided what i liked Nigel and his team were excellent in customer service and installation.very clean and tidy work done.plus you can ring Nigel up if you have a problem.therefore brilliant after sales service.would recommend Flamesurge to anyone without hesitation."
"A Super service from Nigel and his team. Nigel was proffessional and friendly both in person and through email contact. Callum and Jack were also professional and friendly when they came to fit our stove, and were very careful to leave everything clean and tidy. They did a super job in the fitting and I'm very happy with the whole job from start to finish. I recommend Flamesurge to anyone looking to have a logburner stove fitted. Thanks!"
"From day one, Nigel, Ben and the Team looked after us providing excellent service throughout the process. They were down to earth advising us on what we needed and not the big sales pitch. We had a scan wood burner fitted and the guys who fitted it really cared about there work and gave excellent customer service so thank you flamesurge your definitely worth 5 stars and will recommend to others"
"Throughout my dealings with Flamesurge they have remained professional and courteous. Nigel and his team have an in depth knowledge of their products, gave me sound advice and recently installed an Elgar C23 log burner at my home. The installation team did a superb job, were friendly and left my home clean and tidy. Based on my experience I would have no hesitation in recommending Flamesurge to others. Cheers chaps!"
"Just has a X40 fitted by the guys from Flamesurge. They've done a great job, over 2 days, at my convenience and consulted me every step of the way, even when I was rubbish at making my mind up. I would recommend everyone gives Nigel the chance to quote, there's no hard sell, just good sound advice and a competitive quote. Great job"
"From the moment we discussed our ideas, Nigel and his team worked hard to resolve our unconventional chimney breast, constantly contactable, patient and understanding as well as superbly efficient organising all the trades needed to complete the job within budget. I highly recommend Nigel and Flamesurge as a company to fulfill your Stove/Fire needs. You will not be disappointed. Thanks again, 'Handsome Nigel'. David & Lucy"
"I have recently had a lovenholm stove fitted by flamesurge Initially we visited there showroom and were welcomed by Ben who knows his knowledge very well and was extremely helpful. Within about a week Nigel visited us to sort out measurements and again was very helpful and explained everything we needed to know before purchasing the stove. All three lads were very polite,helpful,tidy,and did a great job fitting the stove. i would recommend flamesurge to anyone, thankyou. james"
"The service we received from Flamesurge UK was excellent from start to finish. Nigel was friendly and knowledgable when he called to provide the quote for our Wood Burning Stove and the guys who fitted it were polite, friendly, efficient and very clean and tidy. We couldn't recommend them highly enough!"
"Had our stove for a couple of months now and we love it. We would recommend Nigel and the Flamesurge team without hesitation. The whole experience from start to finish was professional, helpful, informative and friendly. We feel we have bought the right stove for us and know how to get the best out of it. Great job guys"
"An excellent firm that I could not recommend highly enough. The service, from the very first visit to see Ben in the shop through to the fitting of the stove, was excellent. Nigel is a good laugh and was only to happy to talk me thorough the process and give me some tips of how to prepare the chimney ready for the stove and the lads who fitted the fire were superb and treated my house with the utmost respect. A very fine outfit."
"Thank you for supplying and fitting my Dad's new gas fire. It will make life so much easier for him. Please pass on our thanks to Adam and the other lads, they did a lovely job: they took care not to damage the existing fireplace; and cleaned up well after themselves, leaving the place very tidy. We had worried that swopping Dad’s solid fuel fire to a gas fire would be a stressful, traumatic experience. But it all went so easily and smoothly, thanks to you and your team."
"Had a Cleanburn Lovenholm Stove installed getting on to a year ago now. The installers did a great job, nice and tidy, and a good laugh. Nigel in the office always helpful, and happy to talk through options while I was considering what to have installed. Also happy to help a couple of months ago with a cosmetic issue of fire rope loosening at the top of the enammel flu pipe. The lads came back over and again friendly and a great job. Stove gets loads of use and saves us a fortune over the winter"
"From our first visit to the cozy showroom, to the final fit of our wonderful Scan log burner.......I cannot fault Flamesurge! The service, the professional knowledge and the service we received, was second to none. The final result was even better than expected. The burner is extremely efficient and very powerful. The fitters were very neat and tidy and extremely pleasant. Your company, products and service come highly recommended! Well done! One very happy family!"
"We are very pleased with our new Flamesurge fire and your installation team were excellent and have done a very neat and pleasing job on a non - standard installation using our existing wood surround and hearth. Unfortunately the installation had to be done in two visits because of initial incorrect measurement of the granite back section but the eventual fitting was successfully completed to our complete satisfaction."
"We purchased a wood burner from you just under 12 months ago. The pre-order service we received from you was faultless and you also gave us a good price for the gas-burning Jotul that we were replacing with a wood burner. Your fitter turned up exactly when he said he would. There were a few difficulties that hadn’t been envisaged at the time of ordering – specifically a gas pipe needed re-directing away from the stove and a wooden fireplace needed removing. Your fitter sorted these issues out on site without any delay and charged us a fair price for the additional work. The stove has performed excellently – it’s turned what was an underused and neglected room (little more than a large entrance hall) into the heart of the house. WE look forward to the weather being cold and miserable so that we can light the stove. We couldn’t be more pleased with the service, the fitting or the stove."
"After receiving conflicting advice from several different companies about what stoves we could fit, we finally spoke to Nigel at Flamesurge. He was able to demystify which stoves would legally fit in our fireplace, as the space around the fireplace was quite restricted, without his knowledge we could have made a costly mistake. The fitters were professional and courteous and I would highly recommend the service provided by Flamesurge."
"Spent a long time shopping around trying to find someone who knew all about stoves and was very glad we travelled 30 miles to see Nigel's showroom. He is very knowledgeable and educated us about multi fuel stoves without the typical sales chat. Bought a Euroheat Nestor Martin multifuel stove 6 months ago and have used it nearly every night for the past 4 months. We are now moving house and we are already planning calling on Nigel again to fit us another stove in our new home."
"Flamesurge installed a Hunter 80B which heats radiators and water.The fitter (Jason and his mate) was very knowledgable, tidy, easy to get on with and thoroughly efficient. We are very pleased with the stove and now that we have got to 'know' the boiler, it is working well. We are very pleased with the level of service we received and wouldn't hesitate to recommend Flamesurge"
"We purchased a wood burner from you just under 12 months ago. The pre-order service we received from you was faultless and you also gave us a good price for the gas-burning Jotul that we were replacing with a wood burner. Your fitter turned up exactly when he said he would. There were a few difficulties that hadnâ€™t been envisaged at the time of ordering â€“ specifically a gas pipe needed re-directing away from the stove and a wooden fireplace needed removing. Your fitter sorted these issues out o"
"We would like to thank you and the two lads that fitted our wood stove. From the start in your show room we found your service, advice and the wood burner that was fitted with care and consideration a first class service. The two lads that fitted the stove were curtious knowledgeable and worked so hard on those two days. they was a credit to you and your team. Once again thank you, we are very pleased with our wood burner."
"Love our wood burning stove, Installed February 2012 by Flamesurge - Shirley which is local to us. The guys that came to our house to do installation were very helpfull & did a 1st class job. The stove really makes a lovely centre feature in our living room. Going to miss not lighting it when the summer comes! Many Thanks Alec & Yvonne"
"I had a new Euroheat (Nestor Martin) Harmony 23 model installed by Flamesurge about 12 months ago and with the benefit of hindsight it was a great choice. The sales team in Shirley were experienced and helpful - They also had the added problem that my wife was very sceptical about living with a wood burning stove as the primary heat source in our lounge as a replacement to our old LPG gas fire - 12 months on she has actually mastered the art of fire lighting better than me....A true quality job."
Contact Us Today For A No Obligation Quotation
We look forward to welcoming you to our Solihull showroom, come along and browse our industry leading collection and speak to our experts. We offer a full service, unlike online retailers we provide guidance on selecting the right solution for your individual needs, our dedicated Flamesurge engineers deliver and install your brand new stove.
Call: 0121 706 3451